Food-surplus terms

Version 2026-10-24-v1 · Motion Industries, CVR 46146360

Reservations and payment

Customers reserve one bag for free in Join and pay the store directly at collection. Clubovate does not receive or process this payment. The bag, price, location and deadline are shown to the customer. Reserving does not create club membership or marketing consent.

Store access and responsibility

The module is for Danish businesses with an active Basis or Plus trial or paid subscription. An authorised owner applies with the store’s CVR registration, address and business page on Find Smiley. Clubovate’s review controls module access; it is not regulatory approval or a food-safety guarantee. Changed details may require another review.

Food information

The store is the seller and is responsible for registration, safe food, storage, labelling, allergen information and accurate descriptions. Required information must be available before reservation. Prepacked food is subject to written-information requirements; a general instruction to ask at collection does not replace them. A varying bag must not be presented as allergen-free without a valid basis.

Stock and collection

Stores must publish only bags they expect to supply and keep total quantities up to date. Customers show their personal Join card. Staff receive payment at the till and then confirm collection in Run. Collection does not automatically award loyalty stamps or points.

Cancellation and expiry

Customers can cancel an active reservation for free. Reservations expire at the displayed deadline; stock may become available again if sufficient pickup time remains. A store missing a bag must cancel it separately so that the missing unit is not sold again. There is no no-show charge. Payment and food complaints are handled with the store; statutory rights are not limited.

Notifications and personal data

An optional pickup reminder needs an enabled notification device and is not guaranteed to arrive. Customers remain responsible for the deadline. Clubovate processes account ID, reservation, bag, price, place, deadline, status and collection confirmation for reservations and support. Relevant staff in that store can handle it. See the privacy policy. Existing reservations remain manageable when access to new bags ends.